Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at

Order Process

  1. Create an account or login as a guest.
  2. Once you find the item you like, click add to cart.
  3. Review the item/s on your cart then complete the needed shipping details.
  4. Continue to shipping.
  5. Select the payment method. Afterwards, click confirm order.

Once done, you'll receive an email confirmation notifying you that you have completed placing an order.  

The available payment methods are:

  • Dragonpay (online banking/over-the-counter/remittance center)
  • Debit/Credit Card via PayMongo
  • GCASH via PayMongo
  • BillEase (Buy now, Pay later/No card required) 

If you're having difficulties using our payment gateways, please send us a message at and we'll gladly assist you in processing your order. 


We will be sending you an email with your tracking number as soon as we turn it over to our courier partners. Please note that there are times your items will be shipped separately. You will receive individual tracking number per parcel if this is the case.

Please take note that delivery takes 5 to 10 business days. Any delays due to force majeure will be communicated via e-mail. 


We allow returns/exchanges within 30 days. Here are the following guidelines:

  • Send your request to along with the details of your preferred replacement item. Please make sure that the details are correct because you can only return and exchange once. 
  • Once confirmed by our team, you will be asked to ship the original item back to us.
  • When shipping out your item, please make sure that it will be securely packed and will be returned to us in its original (good) condition. Items that arrived as damaged to us will not be eligible for a return/exchange.
  • If your replacement item is of a higher amount, you will have to settle the difference. Also, please note that all return/exchange costs will be shouldered by the customer.

When you have settled everything, then we can proceed with the shipment of your new item.  

We do not allow refund for paid orders except for damaged, out-of-stock, and wrong deliveries. Kindly read our Refund Policy for more details. 

Please note that we cancel orders that aren't paid within the given period.

  • Dragonpay orders - you may settle your payment within 3 to 4 business days. 
  • BillEase orders - please refer to the e-mail instructions you will receive from them.

If you still want to pay for your canceled order, please leave us a message at 


Forum Outlet is an authorized retailer of the brands we carry. We can completely assure you that every item you purchase from the store is authentic. 

We do not have a physical store but our affiliated company has. These are Capital Ph, The Outlet Store Riverbanks and Nike Factory Store Subic.